We encourage you to speak openly with your healthcare provider, take part on your treatment choices, and protect your own safety by being well informed and involved in your care. As a patient at LANDERO CLINIC AND HOSPITAL, you have the following rights:

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1. You have the right to receive considerate, respectful and compassionate healthcare in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay free from all forms of abuse, neglect, or ill treatment.

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2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of all healthcare team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance.   

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 3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.

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 4. You have the right to have someone remain with you during your hospital stay unless it compromises your other’s right, safety or health.

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 5. You have the right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital/medical center.

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 6. You have right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.

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 7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatments and the right to see and get the copy of your medical record except those records restricted by law.

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 8. You may request for an escort during physical examinations.

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 9. You have the right to be represented by someone (assignee) to decide in your behalf when circumstances warrant.

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 10. You have the right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. You are encouraged to speak directly to the healthcare provider involved in your care.